This 24-hour, non-accredited training programme is designed to equip entry-level hospitality staff with the essential skills required to deliver consistent, high-quality food and beverage service.

Participants are introduced to core hospitality standards, including hygiene, professional conduct, customer care, and service procedures within restaurant and café environments. The programme also incorporates foundational barista skills, enabling learners to prepare and serve coffee and hot beverages with confidence.

Through demonstrations, guided practice, and real-life service scenarios, learners develop practical competence in table setup, service flow, communication, and teamwork within service operations.

This 24-hour, non-accredited programme is designed for hospitality staff seeking to refine their service skills within a professional dining environment.

The training focuses on delivering high-quality à la carte service alongside developing essential wine knowledge. Participants gain hands-on experience in mise en place, service sequence, guest interaction, and wine service techniques, including presentation, opening, pouring, and pairing.

Through practical demonstrations and role-based activities, learners strengthen their confidence in menu knowledge, communication, and upselling strategies.

This 24-hour, non-accredited training programme prepares kitchen support staff with the essential knowledge and practical skills required to maintain safe, efficient, and hygienic kitchen operations.

Participants are trained in food safety, cleaning and sanitation procedures, equipment handling, waste management, and basic food preparation tasks that support kitchen workflow.

Delivered through demonstrations, simulations, and guided practice, the training ensures participants can confidently contribute to kitchen operations while maintaining high hygiene and safety standards.

This 24-hour, non-accredited programme is designed to develop professional front-office staff capable of delivering exceptional guest experiences in hospitality settings.

Participants gain practical skills in guest interaction, reservations handling, check-in and check-out procedures, communication techniques, upselling strategies, and complaint handling.

Through simulations, case studies, and role-play, learners build confidence in managing real-life guest scenarios while maintaining professionalism and efficiency.

This 24-hour, non-accredited programme provides foundational training in professional etiquette and customer interaction for individuals working in customer-facing roles.

The course develops essential communication skills, grooming standards, and workplace conduct required to create positive customer experiences. Participants learn how to greet and assist customers appropriately, recognise customer needs, and maintain professional behaviour across service environments.

Delivered through demonstrations, discussions, and scenario-based activities, the programme builds confidence and consistency in everyday service interactions.

This 24-hour, non-accredited programme equips customer-facing staff with the skills required to implement effective and ethical upselling strategies.

Participants explore customer behaviour, sales psychology, and product knowledge, learning how to identify opportunities and communicate value in a way that enhances the customer experience.

Through demonstrations, scenario-based activities, and guided practice, learners develop the confidence to recommend products, upgrades, and complementary services.

This 24-hour, non-accredited programme is designed to support employees—particularly international staff—in adapting to life and work in Malta.

The training focuses on cultural awareness, communication, and understanding local systems, enabling participants to integrate confidently into Maltese workplaces and communities.

Through scenario-based learning and simulations, participants develop the skills needed to navigate everyday situations, workplace expectations, and cultural differences.

This 24-hour, non-accredited training programme focuses on developing professional grooming, personal presentation, and workplace behaviour within industrial and operational environments.

Participants learn how to maintain high standards of hygiene, appearance, and conduct that align with workplace expectations. The programme also explores communication, body language, and confidence-building to enhance professional image and performance.

Through practical demonstrations and guided activities, learners develop consistent habits that support reliability and professionalism.

This 24-hour, non-accredited training programme is designed to develop the practical knowledge and skills required for efficient logistics and supply chain operations.

Participants are introduced to core logistics functions, including goods handling, storage, stock control, and distribution processes. The programme also focuses on workplace organisation, safety practices, and coordination within logistics teams.

Through practical examples and scenario-based learning, learners develop an understanding of workflow efficiency, accuracy, and operational performance.