This 24-hour, non-accredited programme equips customer-facing staff with the skills required to implement effective and ethical upselling strategies.

Participants explore customer behaviour, sales psychology, and product knowledge, learning how to identify opportunities and communicate value in a way that enhances the customer experience.

Through demonstrations, scenario-based activities, and guided practice, learners develop the confidence to recommend products, upgrades, and complementary services.

• Hospitality and retail staff
• Sales assistants and service personnel
• Teams focused on improving revenue

✔ Increased confidence in selling
✔ Stronger product knowledge
✔ Improved customer engagement
✔ Contribution to business performance

• 24 hours (6 sessions × 4 hours)
• Demonstrations and role-play
• Interactive group activities