This 24-hour, non-accredited programme provides foundational training in professional etiquette and customer interaction for individuals working in customer-facing roles.

The course develops essential communication skills, grooming standards, and workplace conduct required to create positive customer experiences. Participants learn how to greet and assist customers appropriately, recognise customer needs, and maintain professional behaviour across service environments.

Delivered through demonstrations, discussions, and scenario-based activities, the programme builds confidence and consistency in everyday service interactions.

• Entry-level staff in hospitality and retail
• Customer-facing employees
• Individuals developing professional skills

✔ Improved communication and confidence
✔ Professional grooming and behaviour
✔ Better understanding of customer expectations
✔ Stronger workplace professionalism

• 24 hours (6 sessions × 4 hours)
• Tutor-led sessions
• Scenario-based activities