This accredited programme at MQF Level 4 (2 ECTS) is designed to develop effective communication skills required for frontline practitioners working in health and social care settings.

The programme focuses on professional interaction with service users, families, and multidisciplinary teams. Participants develop an understanding of verbal and non-verbal communication, active listening, empathy, and appropriate professional responses in a variety of care situations.

Through structured learning and practical application, learners strengthen their ability to communicate clearly, respectfully, and effectively, thereby improving service user outcomes and team collaboration.

• Health care assistants and carers
• Social care practitioners
• Frontline staff interacting with service users

✔ Improved communication with service users and colleagues
✔ Enhanced empathy and active listening skills
✔ Greater confidence in professional interactions
✔ Supports quality of care and teamwork

• MQF Level 4
• 2 ECTS (approx. 50 learning hours)
• Blended learning (online + face-to-face)