This English course provides the terminology and skills required to define fundamental topics of medicine, such as:

• Dealing with colleagues and patients
• Nutrition and the body
• Accidents and emergencies
• Vocabulary for medication, pills and general healthcare
• Medical supplies

In addition to the above, a particular focus of this training is communication at the workplace. Every subject is covered in detail, from greeting people, using small talk to active listening.

• Functional English/ role plays
• Greetings and everyday conversations
• Politeness and clarification
• Dealing with problems
• Giving instructions
• Giving advice

This programme aims to equip Care Workers with the linguistic tools necessary to communicate effectively in various healthcare settings. Topics covered include medication administration, patient education, healthcare documentation, and inter-professional communication.  This will be achieved by exposing learners to the fundamental building blocks that enable effective communication in the following areas:

• Routine dealings with patient and colleagues
• Nutrition
• Medical supplies
• Matters related to the body and hygiene
• Accidents and emergencies
• Therapeutic regimes and general healthcare

This will be achieved by foregrounding the following communicative skills, by learning the language of:

• Greeting and everyday general conversations
• Clarification
• Politeness
• Empathy
• Instructions
• Advice
• Problems related to the body.

In health and social care settings, documentation plays a crucial role in ensuring the delivery of high-quality and effective care to individuals. This course will explore the importance of accurate and thorough documentation in maintaining patient safety, continuity of care, and legal compliance. Course Participants will learn how to effectively record and communicate essential information such as patient assessments, treatment plans, and medication administration.

Additionally, the course will cover the significance of confidentiality and data protection in documentation practices, emphasizing the need to maintain privacy and security of sensitive information. Course Participants will also be introduced to various documentation formats and systems commonly used in health and social care settings, including electronic health records and paper-based charts. Through case studies and practical exercises, students will develop the skills necessary to document information accurately, concisely, and in a timely manner.

By the end of the course, participants will have a comprehensive understanding of the role of documentation in promoting safe and effective care delivery in health and social care settings.