This course aims to enhance participants’ communication abilities and customer care techniques. It will help course participants to provide high-quality and empathetic care that is tailored to the specific needs of each one of their clients. This aim is achieved by deepening participants, understanding of the pivotal role that effective and sensitive communication has in health and social care environments.

Throughout the course, the lecturer will strive to equip participants with communication skills necessary for effective interaction with clients, patients, families, and fellow healthcare professionals. This will clearly entail focusing on empathy, patience, and understanding. Course participants will also be prepared to face difficult conversations, complaints, and diverse ethical dilemmas and to do so with professionalism and empathy.

By the end of this CPD award, participants will have refined their communication and customer care abilities and strengthened their confidence in being able to apply these skills in their daily interactions with patients, thereby contributing to a more positive and supportive healthcare environment.

This CPD is designed to enhance the knowledge and skills of healthcare and social care professionals in effective teamwork within diverse interdisciplinary settings. Through interactive discussions, case studies, and practical exercises, participants will learn the principles of teamwork, communication strategies, conflict resolution techniques, and collaboration methods to improve organisational effectiveness.

Through this course, participants will get the opportunity to understand the importance of teamwork in health and social care settings, to develop effective communication skills for collaboration within interdisciplinary teams and to identify strategies for building and maintaining cohesive teams. Additionally, they will also explore conflict resolution techniques to address interpersonal conflicts within teams and the role of leadership in fostering a positive team culture.

This CPD award is designed to equip participants with competence, knowledge and skills necessary to provide effective care for individuals living with dementia. Students get to explore the various types of dementia, including Alzheimer’s disease, vascular dementia, and Lewy body dementia, and gain a deeper understanding of the underlying causes, symptoms, and progression of these conditions.

Participants will also learn how to assess and manage the unique needs of elderly patients with dementia, including communication strategies, behavioural interventions, and person-centered care approaches. Emphasis will be placed on promoting independence, dignity, and quality of life for individuals living with dementia, as well as supporting their families and caregivers. By the end of the course, participants will have acquired a deeper understanding of dementia care principles and best practices, enabling them to provide holistic and person-centered care for elderly patients with dementia in various healthcare settings.

This CPD award is designed to provide students with a comprehensive understanding of the principles and practices related to food and nutrition in healthcare settings. Course participants will explore the role of dietetics in promoting health, preventing disease, and managing various health conditions through personalized nutrition interventions.

Course participants will learn to assess and monitor nutritional status, develop individualized nutrition plans, and evaluate the impact of diet on overall health and well-being. The unit covers topics such as the nutritional needs of different patient populations, feeding methods and techniques, cultural considerations in dietetics practice, and the ethical and legal aspects of nutrition care.

Through a combination of theoretical knowledge and practical skills, course participants will be reminded about the importance of collaborating with healthcare teams, communicating effectively with patients, and advocating for evidence-based nutrition practices. By the end of the course, participants will have strengthened their expertise in providing quality nutrition, care and support to their patients.

This CPD Award focuses on equipping course participants with the competences, knowledge and skills necessary to prevent, assess, and manage pressure ulcers and other types of wounds. Participants will delve into the causes of pressure ulcers, risk factors, and the importance of early detection and intervention to prevent their development.

Throughout the course, participants get a chance to deepen their understanding of evidence-based strategies for preventing pressure ulcers, including proper skin care, repositioning techniques, and the use of support surfaces. They will also explore the assessment and classification of wounds, wound healing processes, and the principles of wound management, including wound cleansing, dressing selection, and infection control.

By the end of this CPD award, students will be well-equipped to identify individuals at risk of pressure ulcers, implement effective prevention strategies, and provide comprehensive wound care to promote healing and prevent complications.

This English course provides the terminology and skills required to define fundamental topics of medicine, such as:

• Dealing with colleagues and patients
• Nutrition and the body
• Accidents and emergencies
• Vocabulary for medication, pills and general healthcare
• Medical supplies

In addition to the above, a particular focus of this training is communication at the workplace. Every subject is covered in detail, from greeting people, using small talk to active listening.

• Functional English/ role plays
• Greetings and everyday conversations
• Politeness and clarification
• Dealing with problems
• Giving instructions
• Giving advice

This English course provides the terminology and skills required to define fundamental topics of medicine, such as:

• Dealing with colleagues and patients
• Nutrition and the body
• Accidents and emergencies
• Vocabulary for medication, pills and general healthcare
• Medical supplies

In addition to the above, a particular focus of this training is communication at the workplace. Every subject is covered in detail, from greeting people, using small talk to active listening.

• Functional English/ role plays
• Greetings and everyday conversations
• Politeness and clarification
• Dealing with problems
• Giving instructions
• Giving advice

This programme aims to equip nurses with the linguistic tools necessary to communicate effectively in various healthcare settings. Topics covered include patient assessment, treatment procedures, medication administration, patient education, healthcare documentation, and inter-professional communication. Emphasis is placed on practical communication skills essential for nursing practice, including greeting patients, providing instructions, offering reassurance, and conveying empathy.

This will be achieved by foregrounding the following communicative skills: Greeting and everyday general conversations, Clarification, Politeness, Empathy, Instructions, Advice and Problems related to the body.

This programme aims to equip Care Workers with the linguistic tools necessary to communicate effectively in various healthcare settings. Topics covered include medication administration, patient education, healthcare documentation, and inter-professional communication.  This will be achieved by exposing learners to the fundamental building blocks that enable effective communication in the following areas:

• Routine dealings with patient and colleagues
• Nutrition
• Medical supplies
• Matters related to the body and hygiene
• Accidents and emergencies
• Therapeutic regimes and general healthcare

This will be achieved by foregrounding the following communicative skills, by learning the language of:

• Greeting and everyday general conversations
• Clarification
• Politeness
• Empathy
• Instructions
• Advice
• Problems related to the body.

This programme aims to equip hospitality employees with the linguistic tools necessary to communicate effectively in various settings. Topics covered include language related to:

• Health and safety at the workplace
• Preparation of different areas for service
• Maintaining colleague and management relations
• Post service cleaning and clearing of specific areas
• Workplace standard procedures
• Guest relations and customer service
• Transactions and cash management

Emphasis is placed on practical communication skills essential for nursing practice, including greeting patients, providing instructions, offering reassurance, and conveying empathy.

This will be achieved by foregrounding the following communicative skills: Greeting and everyday general conversations, Clarification, Politeness, Empathy, Instructions and Advice.