This 24-hour, non-accredited training programme is designed for experienced housekeeping staff or those who have completed the Basic programme and wish to develop higher-level operational and supervisory skills.
The programme focuses on advanced housekeeping standards, including room inspection procedures, quality control, workflow optimisation, and coordination with other departments such as front office and maintenance.
Participants develop skills in identifying and resolving quality issues, maintaining consistency under pressure, managing time across multiple rooms, and responding to guest requests professionally.
Through scenario-based learning and practical demonstrations, learners gain confidence in handling more complex situations and contributing to overall service excellence.
By the end of the programme, participants will be able to uphold high-quality standards, support team coordination, and contribute to efficient housekeeping operations at a more advanced level.
- Experienced room attendants
- Senior housekeeping staff
- Supervisors or team leaders in housekeeping
- Staff progressing from the Basic programme
✔ Advanced room inspection and quality control skills
✔ Improved efficiency and workflow management
✔ Stronger communication with departments
✔ Ability to handle guest requests and issues professionally
✔ Preparation for supervisory responsibilities
- 24 hours (6 sessions × 4 hours)
- Hands-on, demonstration-based training
- Real-life room setup simulations
